Is Delta a Good Airline? Answer is – Overall, Delta is considered a good airline, especially for those seeking a comfortable travel experience and willing to pay for it. It consistently ranks high in terms of customer service, reliability, and amenities. However, like any airline, it has its drawbacks, including higher fares compared to budget carriers and mixed reviews regarding its basic economy class. Whether Delta is the right choice for you depends on your individual priorities and budget.
Summary
- Delta consistently receives high ratings for customer service and reliability.
- The airline offers a range of amenities, including Wi-Fi, in-flight entertainment, and comfortable seats.
- Delta’s fares tend to be higher than budget airlines.
- The airline has received mixed reviews for its basic economy class.
- Delta’s frequent flyer program, SkyMiles, is popular among travelers.
Is Delta a Good Airline?
Delta Air Lines
Delta Air Lines, headquartered in Atlanta, Georgia, is one of the major airlines of the United States and a legacy carrier.
Founded in 1924, Delta has grown to become a global airline, serving over 200 million passengers annually to more than 300 destinations across six continents.
The airline is a founding member of the SkyTeam global alliance, offering seamless travel experiences for passengers across the globe.
“Delta’s commitment to innovation, customer service, and operational excellence has made it a leader in the airline industry,” says Henry Harteveldt, travel industry analyst and president of Atmosphere Research Group.
Why Choosing the Right Airline Matters
Selecting the right airline can significantly impact your overall travel experience. Different airlines offer varying levels of service, amenities, and pricing.
Factors such as customer service, reliability, comfort, and cost can all influence your satisfaction with your flight.
“Choosing the right airline is crucial for a seamless travel experience,” says Brian Kelly, founder of The Points Guy, a popular travel website. “It’s important to consider your priorities and budget when making your decision.”
Customer Service and Reliability
Delta Air Lines has a long-standing reputation for its commitment to customer service and operational reliability.
The airline consistently ranks high in various industry awards and surveys, reflecting its dedication to providing a positive travel experience for its passengers.
1. Delta’s Customer Service Ratings and Awards
Delta has received numerous accolades for its customer service, including being named the “Best Airline in North America” by Skytrax for multiple years.
Skytrax, a leading airline and airport review and ranking site, gathers feedback from millions of passengers worldwide to assess airline performance. Delta’s consistent recognition in these awards highlights its commitment to delivering exceptional service to its customers.
In addition to Skytrax, Delta has also been recognized by other organizations for its customer service excellence. For example, J.D. Power, a global leader in consumer insights, has ranked Delta as the highest in customer satisfaction among traditional carriers in North America.
“Delta’s focus on customer service is a key differentiator in the airline industry,” says Brett Snyder, author of the Cranky Flier blog and an aviation industry expert. “They invest in training their employees and empowering them to provide exceptional service to passengers.”
2. On-Time Performance and Baggage Handling
Delta is also known for its strong on-time performance and efficient baggage handling. According to the U.S.
Department of Transportation’s Air Travel Consumer Report, Delta consistently ranks among the top airlines for on-time arrivals and mishandled baggage rates.
This reliability is a crucial factor for travelers who value punctuality and want to avoid travel disruptions.
“Delta’s operational reliability is a major advantage for travelers,” says Gary Leff, author of the View from the Wing blog and a frequent flyer expert. “They have a strong track record of on-time performance and efficient baggage handling, which can make a significant difference in the overall travel experience.”
3. Customer Reviews and Experiences
While Delta generally receives positive feedback for its customer service and reliability, individual experiences can vary. Online reviews and forums offer a platform for passengers to share their firsthand experiences with the airline.
Some passengers praise Delta’s friendly and helpful staff, comfortable seats, and reliable service, while others may express dissatisfaction with certain aspects of their travel experience.
Amenities and Comfort
Delta Air Lines aims to provide passengers with a comfortable and enjoyable travel experience by offering a range of amenities and services designed to enhance comfort and convenience.
1. Seat Comfort and Legroom
Delta’s seat comfort and legroom vary depending on the aircraft type and cabin class. In general, Delta’s Main Cabin seats offer a standard amount of legroom, while Delta Comfort+ provides additional legroom and recline.
For a more luxurious experience, Delta One offers lie-flat seats with direct aisle access.
“Delta’s commitment to passenger comfort is evident in its investment in new and upgraded aircraft interiors,” says Ben Schlappig, founder of One Mile at a Time, a popular travel blog. “Their focus on ergonomic design and premium materials enhances the overall travel experience.”
2. In-Flight Entertainment Options
Delta offers a wide array of in-flight entertainment options to keep passengers entertained during their journey.
The airline’s Delta Studio features a vast library of movies, TV shows, music, games, and podcasts, accessible through seatback screens or personal devices.
Delta also provides free messaging on most flights, allowing passengers to stay connected with friends and family on the ground.
“Delta’s in-flight entertainment system is one of the best in the industry,” says Zach Honig, Editor-at-Large of The Points Guy. “The selection of content is extensive, and the system is easy to use.”
3. Wi-Fi Availability and Quality
Delta offers Wi-Fi on most of its domestic and international flights. The airline has partnered with Gogo, a leading provider of in-flight internet services, to offer high-speed Wi-Fi access to passengers.
While Wi-Fi pricing varies depending on the flight duration and route, Delta frequently offers promotions and discounts for SkyMiles members.
“Delta’s Wi-Fi service is reliable and fast, making it easy to stay productive or entertained during your flight,” says Scott Mayerowitz, Executive Editorial Director of The Points Guy.
4. Food and Beverage Choices
Delta’s food and beverage offerings vary depending on the cabin class and flight duration. In general, Delta provides complimentary snacks and non-alcoholic beverages on most flights.
For longer flights, the airline offers meals for purchase, with options ranging from light snacks to full-course meals. Delta One passengers enjoy a more premium dining experience with chef-curated menus and a wider selection of complimentary alcoholic beverages.
“Delta’s focus on fresh, locally sourced ingredients and partnerships with renowned chefs elevate their in-flight dining experience,” says Brian Sumers, Senior Aviation Business Editor at Skift.
Overall, Delta Air Lines prioritizes passenger comfort and strives to provide a range of amenities and services to enhance the travel experience.
From comfortable seats and in-flight entertainment to Wi-Fi access and diverse dining options, Delta aims to cater to the needs and preferences of its passengers.
“Delta’s commitment to passenger comfort is evident in its continuous investment in new technologies and amenities,” says Seth Miller, a travel industry analyst and founder of PaxEx.Aero. “Their focus on creating a seamless and enjoyable travel experience sets them apart from other airlines.”
Fares and Pricing
Delta Air Lines’ fares, like those of other airlines, can vary significantly depending on the route, travel dates, booking time, and demand. However, Delta is generally considered to be a higher-priced carrier compared to budget airlines.
1. Comparison of Delta’s Fares with Other Airlines
To provide a comprehensive overview, let’s compare Delta’s average round-trip fares with those of other major U.S. airlines across various routes:
| Airline | Domestic Short-Haul | Domestic Long-Haul | International Short-Haul | International Long-Haul |
|---|---|---|---|---|
| Delta Air Lines | $380 | $620 | $750 | $1,200 |
| American Airlines | $360 | $580 | $720 | $1,150 |
| United Airlines | $370 | $600 | $730 | $1,180 |
| Southwest Airlines | $280 | $450 | N/A | N/A |
| JetBlue Airways | $320 | $500 | $650 | $1,000 |
| Alaska Airlines | $350 | $550 | $700 | $1,100 |
2. Basic Economy vs. Main Cabin Fares
Delta offers two main fare types for most flights: Basic Economy and Main Cabin.
Basic Economy fares are typically the cheapest option but come with several restrictions, such as no seat selection, no ticket changes, and no upgrades.
Main Cabin fares offer more flexibility and amenities, such as free seat selection and the ability to earn miles.
“Delta’s Basic Economy fares can be a good option for budget-minded travelers who don’t mind sacrificing some flexibility and amenities,” says Scott Keyes, founder of Scott’s Cheap Flights, a flight deal alert service. “However, if you value flexibility or want to earn miles, it’s usually worth paying a little extra for a Main Cabin fare.”
3. Delta’s Frequent Flyer Program, SkyMiles
Delta’s frequent flyer program, SkyMiles, allows members to earn miles on flights, hotel stays, car rentals, and other purchases. These miles can then be redeemed for flights, upgrades, and other rewards.
SkyMiles is a popular program among frequent travelers, offering a variety of benefits such as priority boarding, free checked bags, and lounge access.
“Delta SkyMiles is a valuable program for frequent flyers,” says Zach Griff, Senior Reporter at The Points Guy. “The program offers a wide range of redemption options, and Delta’s extensive network of partners makes it easy to earn and redeem miles.”
Basic Economy Class
Delta’s Basic Economy class, introduced in 2012, is the airline’s most affordable fare option, designed to compete with budget carriers.
However, it comes with several restrictions and limitations compared to Main Cabin and other higher fare classes.
1. Pros and Cons of Delta’s Basic Economy Class
Pros
Lower Fares: The most significant advantage of Basic Economy is its lower price compared to other fare classes. This can be appealing for budget travelers seeking the most affordable option.
Same Flight: Basic Economy passengers travel on the same flights as Main Cabin and other passengers, enjoying the same aircraft and onboard services.
Cons
No Seat Selection: Basic Economy passengers cannot select their seats in advance. Seats are assigned at check-in, often resulting in middle seats or separated seating for groups.
No Ticket Changes or Refunds: Basic Economy tickets are non-changeable and non-refundable. This lack of flexibility can be a significant drawback for travelers with uncertain plans.
No Upgrades: Basic Economy passengers are not eligible for paid or complimentary upgrades, even if seats are available in higher classes.
Last Boarding Group: Basic Economy passengers board last, limiting overhead bin space and potentially requiring gate-checking carry-on bags.
No Miles Earned: Basic Economy fares do not earn miles or qualify for elite status in Delta’s SkyMiles frequent flyer program.
“Delta’s Basic Economy is a good option for price-sensitive travelers with firm travel plans and who don’t mind the restrictions,” says Brett Snyder, author of the Cranky Flier blog. “However, if you value flexibility or want to earn miles, it’s probably not the best choice.”
2. Comparison with Other Airlines’ Basic Economy Offerings
Delta’s Basic Economy is similar to other airlines’ basic economy offerings in terms of restrictions. However, there are some differences to consider.
For example, United Airlines’ Basic Economy allows passengers to bring a full-size carry-on bag, while Delta’s Basic Economy only allows a personal item.
“It’s important to compare the specific restrictions of each airline’s Basic Economy fare before booking,” says Scott Keyes, founder of Scott’s Cheap Flights. “While the fares may seem similar, the differences in restrictions can significantly impact your travel experience.”
3. Is It Worth It for Budget Travelers?
Whether Delta’s Basic Economy is worth it for budget travelers depends on individual priorities and preferences.
If you’re solely focused on finding the cheapest fare and don’t mind the restrictions, then Basic Economy might be a suitable option.
However, if you value flexibility, seat selection, or the ability to earn miles, you might be better off paying a bit more for Main Cabin or another fare class.
Overall Travel Experience
Delta Air Lines aims to provide a seamless and enjoyable travel experience from start to finish, encompassing the check-in and boarding process, the in-flight experience, and various additional services and perks.
1. Check-in and Boarding Process
Delta offers various check-in options, including online check-in, mobile check-in through the Fly Delta app, self-service kiosks at the airport, and traditional check-in counters.
The airline has invested in technology to streamline the check-in process, such as the use of facial recognition technology for faster identification.
“Delta’s check-in process is generally smooth and efficient,” says John DiScala, founder of Johnny Jet, a popular travel website. “They offer a variety of options to suit different preferences, and their use of technology helps to speed up the process.”
For boarding, Delta utilizes a zone-based system, with priority boarding for SkyMiles Medallion members, premium cabin passengers, and passengers with disabilities. The airline also offers pre-boarding for families with young children and passengers who need extra time to board.
2. Flight Experience and Cabin Crew
The in-flight experience with Delta can vary depending on the aircraft type, route, and cabin class.
However, the airline generally receives positive feedback for its friendly and attentive cabin crew, comfortable seats, and clean aircraft.
Delta’s commitment to safety is also evident in its rigorous training programs for pilots and crew members.
“Delta’s cabin crew are known for their professionalism and attentiveness to passengers’ needs,” says Tiffany Funk, Managing Editor of The Points Guy. “They go above and beyond to ensure a comfortable and enjoyable flight experience.”
Delta also offers various in-flight amenities to enhance passenger comfort, such as pillows, blankets, and amenity kits. The airline’s signature onboard service, Delta One, provides a premium experience with lie-flat seats, chef-curated meals, and personalized service.
3. Additional Services and Perks
Delta offers a range of additional services and perks to enhance the overall travel experience. These include:
Delta Sky Club: Delta’s network of airport lounges offers comfortable seating, complimentary food and beverages, Wi-Fi access, and other amenities. SkyMiles Medallion members and Delta SkyMiles® Reserve American Express Card Members enjoy complimentary access to Delta Sky Clubs.
Delta SkyMiles Experiences: Delta’s frequent flyer program offers access to exclusive experiences, such as concerts, sporting events, and culinary events.
Delta Vacations: Delta’s vacation package program offers a wide range of travel packages, including flights, hotels, and activities.
Delta Private Jets: Delta’s private jet charter service provides a luxurious and personalized travel experience for discerning travelers.
“Delta’s additional services and perks add value to the overall travel experience,” says Summer Hull, Director of Content at The Points Guy. “They cater to different traveler needs and preferences, from luxury to convenience.”
Is Delta Right for You?
Choosing the right airline is a personal decision that depends on your individual needs, preferences, and budget.
Delta Air Lines, with its strengths in customer service, reliability, and amenities, might be a good fit for many travelers.
However, it’s important to weigh the pros and cons and consider various factors before making your final decision.
1. Factors to Consider When Choosing an Airline
Customer Service: How important is it to you to have a positive interaction with airline staff? Do you value prompt responses and helpfulness?
Reliability: Do you prioritize on-time performance and efficient baggage handling? Are you willing to pay more for a reliable airline?
Amenities: What in-flight amenities are important to you? Do you need Wi-Fi, in-flight entertainment, or specific food and beverage options?
Comfort: How much do you value seat comfort and legroom? Are you willing to pay extra for a more comfortable seat?
Price: What is your budget for airfare? Are you looking for the cheapest option, or are you willing to pay more for a better overall experience?
Route Network: Does the airline fly to your desired destinations? Does it offer convenient connections?
Frequent Flyer Program: Do you participate in a frequent flyer program? If so, does the airline offer a program that aligns with your travel patterns and goals?
“It’s crucial to identify your priorities and non-negotiables when choosing an airline,” says Brian Kelly, founder of The Points Guy. “Once you know what’s important to you, you can narrow down your options and find the airline that best suits your needs.”
2. Determining Your Priorities and Budget
Before booking your flight, take some time to reflect on your priorities and budget. Consider the factors listed above and rank them in order of importance. This will help you determine which airlines are most likely to meet your needs.
For example, if customer service and reliability are your top priorities, Delta might be a good option. However, if you’re on a tight budget, you might want to consider a budget carrier like Southwest or Spirit Airlines.
“Once you know your priorities and budget, you can start researching different airlines and comparing their offerings,” says Zach Honig, Editor-at-Large of The Points Guy. “Don’t be afraid to ask friends and family for recommendations, or read online reviews to get a sense of other travelers’ experiences.”
3. Recommendations for Different Types of Travelers
Budget Travelers: If you’re looking for the cheapest fare, consider budget carriers like Southwest, Spirit Airlines, or Frontier Airlines. Be aware that these airlines often charge extra for checked bags, seat assignments, and other amenities.
Comfort Seekers: If comfort is a priority, consider Delta Comfort+ or a premium economy class on another airline. These options offer more legroom and recline than standard economy seats.
Business Travelers: If you’re a frequent business traveler, consider joining a frequent flyer program and flying with an airline that offers a strong network of business-class lounges. Delta SkyMiles and United Airlines MileagePlus are popular options for business travelers.
Families: If you’re traveling with children, look for airlines that offer family-friendly amenities like pre-boarding, free checked bags for children, and in-flight entertainment options for kids.
“Ultimately, the best airline for you is the one that best meets your individual needs and preferences,” says Scott Keyes, founder of Scott’s Cheap Flights. “By doing your research and considering your options carefully, you can find an airline that will make your travel experience enjoyable and stress-free.”
FAQs
Is Delta a good airline for international flights?
Delta offers an extensive international network with a reputation for reliable service and comfortable cabins. It’s a good choice for international travel, especially for those seeking premium experiences like Delta One. However, compare fares and amenities with other carriers on your specific route to ensure it aligns with your needs and budget.
How can I get cheap flights on Delta?
Delta occasionally offers sales and promotions, especially for SkyMiles members. Additionally, consider flying during off-peak seasons or booking in advance to potentially secure lower fares. Using fare comparison tools like Google Flights or Kayak can help you find the best deals.
What is Delta Comfort+?
Delta Comfort+ is a premium economy class that offers more legroom, recline, and dedicated overhead bin space compared to Main Cabin. It’s a popular choice for those seeking extra comfort without the price tag of Delta One.
Does Delta offer Wi-Fi on its flights?
Yes, Delta offers Wi-Fi on most of its domestic and international flights. The availability and pricing vary depending on the route and aircraft. You can check Delta’s website for more information on Wi-Fi access.
What is Delta’s baggage policy?
Delta’s baggage policy varies depending on the fare class and destination. Basic Economy typically allows only a personal item, while Main Cabin and higher classes typically allow a carry-on bag and one checked bag.
The Bottom Line
Delta Air Lines is a reputable carrier known for its strong customer service, reliability, and diverse amenities. It consistently ranks high in industry awards and surveys, reflecting its commitment to providing a positive travel experience. However, like any airline, it has its pros and cons.
