Is Southwest Airlines a good airline? Should I fly Southwest Airlines? Answer is – Southwest Airlines is generally considered a good airline, especially for budget-conscious travelers and those seeking a no-frills flying experience. They offer affordable fares, a generous baggage policy (two free checked bags), and a unique open-seating boarding process. However, their lack of assigned seats, limited international routes, and potential for flight delays might be drawbacks for some passengers. If you prioritize affordability, flexibility, and a casual atmosphere, Southwest could be a good fit for you.

Is Southwest a Good Airline for You?

What is Southwest Airlines?

Southwest Airlines, often affectionately referred to as “Southwest,” is a major American airline and the world’s largest low-cost carrier.

Founded in 1967, the airline has grown exponentially and now serves over 120 destinations across the United States, Mexico, Central America, and the Caribbean. Southwest is headquartered in Dallas, Texas, and operates a fleet of over 700 Boeing 737 aircraft.

The airline is known for its unique business model, which includes a focus on point-to-point flights rather than the traditional hub-and-spoke system used by many other airlines.

Southwest also offers a simplified fare structure, transparent pricing, and a generous baggage policy, allowing two free checked bags per passenger.

Is Southwest Airlines a Good Airline?

Whether Southwest Airlines is a “good” airline depends on your individual priorities and travel needs. It has consistently ranked high in customer satisfaction surveys, especially for its value, friendly service, and overall travel experience. However, like any airline, it has its pros and cons.

Southwest Airlines: The Good

Southwest Airlines, the lovechild of Rollin King and Herb Kelleher, has carved a unique niche in the airline industry, consistently winning over travelers with its distinct offerings. Let’s delve into the elements that make Southwest a preferred choice for many:

1. Affordable Fares and Transparent Pricing

Southwest Airlines has built a reputation for offering some of the most competitive fares in the market. This affordability is primarily due to their point-to-point flight model, bypassing the need for expensive hub operations.

Their “Wanna Get Away” fares are particularly attractive to budget-conscious travelers, often undercutting competitors’ prices.

Furthermore, Southwest maintains a transparent pricing policy, meaning the price you see is the price you pay. Unlike many other airlines that tack on hidden fees and charges, Southwest includes all government taxes and fees in the initial fare, eliminating unpleasant surprises at checkout.

2. Generous Baggage Policy: Two Free Checked Bags

In an era where most airlines impose hefty fees for checked baggage, Southwest’s policy of two free checked bags per passenger stands out as a significant perk.

This is a major advantage for families, adventurers, and anyone else who needs to transport luggage without incurring additional costs.

3. Unique Open-Seating Boarding Process

Southwest’s open-seating boarding process is a defining feature that sets it apart from traditional airlines.

Passengers are assigned boarding groups (A, B, and C) and numbers based on their check-in time or fare type, and they choose their seats upon boarding the aircraft.

This first-come, first-served approach streamlines the boarding process and reduces wait times, a feature often appreciated by frequent flyers.

4. High Customer Satisfaction Ratings

Southwest Airlines consistently receives high marks for customer satisfaction.

According to the American Customer Satisfaction Index (ACSI), Southwest ranked highest among major airlines in 2023, a testament to its commitment to providing a positive travel experience.

This recognition stems from their friendly staff, reliable service, and efforts to go above and beyond for their passengers.

5. No Change Fees

In a departure from industry norms, Southwest does not charge change fees. This policy provides travelers with unparalleled flexibility, allowing them to modify their itineraries without financial penalty.

This is especially valuable in uncertain times or for those with unpredictable schedules.

Mike Boyd Expert Opinion

Aviation expert and consultant, Mike Boyd, highlights Southwest’s unique appeal: “Southwest Airlines has created a culture that resonates with travelers. Their focus on affordability, customer service, and a fun-loving atmosphere has made them a beloved brand.”

Southwest Airlines: The Good

Aspect	Description	Benefits	Additional Notes
Affordable Fares and Transparent Pricing	Consistently offers competitive fares, especially “Wanna Get Away” fares. No hidden fees; price displayed includes taxes and government charges.	Budget-friendly travel, eliminates surprises at checkout.	Check their website for current promotions and fare sales.
Generous Baggage Policy: Two Free Checked Bags	Each passenger is allowed two free checked bags, a significant advantage over many other airlines.	Saves money for travelers with luggage, ideal for families and adventurers.	Baggage policy details can be found on their website.
Unique Open-Seating Boarding Process	Passengers are assigned boarding groups and numbers based on check-in time or fare type, choosing their seats upon boarding.	Streamlines boarding process, reduces wait times, allows for flexibility.	Early check-in or priority boarding can secure preferred seats.
High Customer Satisfaction Ratings	Consistently ranks high in customer satisfaction surveys, especially for value, friendly service, and overall travel experience.	Reflects commitment to positive travel experiences.	Awarded highest in customer satisfaction among major airlines in 2023.
No Change Fees	Allows passengers to modify their itineraries without financial penalty.	Offers flexibility, especially valuable in uncertain times or for those with unpredictable schedules.	Changes can be made online or through customer service.

Southwest Airlines: The Not-So-Good

While Southwest Airlines undoubtedly shines in many areas, it’s essential to acknowledge the aspects where it falls short compared to some other carriers. These factors may be dealbreakers for some travelers, so let’s take a closer look:

1. Limited International Routes

For globetrotters with a thirst for international adventures, Southwest’s route map might feel a tad restrictive.

While they do offer flights to select destinations in Mexico, Central America, and the Caribbean, their primary focus remains on domestic travel within the United States.

If your wanderlust extends beyond these regions, you might need to consider alternative airlines to fulfill your travel aspirations.

2. Potential for Delays and Cancellations

Like all airlines, Southwest is not immune to the occasional delay or cancellation. Factors like inclement weather, air traffic congestion, or unforeseen maintenance issues can disrupt even the most meticulously planned schedules.

However, Southwest’s operational efficiency and commitment to customer service have earned them a reputation for effectively managing such disruptions.

“Southwest Airlines has a long history of operational excellence,” notes airline analyst Samuel Engel. “Their ability to recover from disruptions and minimize passenger inconvenience is noteworthy.”

3. No Assigned Seats: The Open-Seating Debate

Southwest’s open-seating policy, while lauded for its efficiency, is a contentious issue for some travelers.

The absence of pre-assigned seats can lead to a scramble for preferred spots, especially for families or groups who wish to sit together.

While early check-in or purchasing priority boarding can alleviate this concern, it’s not always a guaranteed solution.

4. Limited In-Flight Amenities

Don’t expect to find gourmet meals or elaborate entertainment systems on Southwest flights. The airline’s focus on cost-effectiveness translates to a streamlined in-flight experience.

Snacks and drinks are available for purchase, but meals are not included. Entertainment options are limited to personal devices or the occasional live music performance by flight attendants, which can be a delightful surprise for some.

5. No Traditional First or Business Class

Southwest’s egalitarian approach to air travel means no separate first or business class cabins. All passengers, regardless of fare type, enjoy the same level of service and amenities.

While this might appeal to those seeking a more democratic travel experience, it might not satisfy travelers accustomed to premium cabin perks.

Jay Sorensen Expert Opinion

Airline industry veteran and consultant, Jay Sorensen, offers his perspective: “Southwest Airlines has made strategic choices to prioritize affordability and efficiency. While this has led to their success, it also means certain trade-offs, such as a limited international network and a no-frills in-flight experience.”

Southwest Airlines: The Not-So-Good

Aspect	Description	Drawbacks	Additional Notes
Limited International Routes	Primarily focuses on domestic flights within the United States, with a limited number of international destinations.	Not ideal for travelers seeking extensive international travel options.	Check their website for their current list of international destinations.
Potential for Delays and Cancellations	Subject to delays and cancellations like any other airline, due to weather, air traffic control, or unforeseen maintenance issues.	Can disrupt travel plans and cause inconvenience for passengers.	Southwest has a reputation for recovering from disruptions effectively.
No Assigned Seats	Passengers are assigned boarding groups and choose their seats upon boarding the aircraft.	Can be stressful for families or groups who wish to sit together, preferred seats not guaranteed.	Early check-in or priority boarding can improve chances of getting desired seats.
Limited In-Flight Amenities	No in-flight meals or entertainment systems. Snacks and drinks available for purchase.	May not suit travelers who prefer complimentary meals or extensive entertainment options.	Passengers are encouraged to bring their own devices for entertainment.
No Traditional First or Business Class	All passengers enjoy the same level of service and amenities, regardless of fare type.	May not appeal to travelers accustomed to premium cabin perks and exclusive services.	Offers a more egalitarian approach to air travel.

Southwest Airlines: Other Things to Consider

When evaluating Southwest Airlines as a potential travel option, there are additional factors beyond the pros and cons that deserve your attention.

These aspects can significantly enhance your experience or influence your decision, depending on your needs and preferences.

1. Southwest Airlines Rapid Rewards Program

The Rapid Rewards program is Southwest’s frequent flyer program, designed to reward loyal customers with various perks and benefits.

Members earn points for every flight they take, as well as through partner activities like hotel stays and car rentals. These points can be redeemed for flights, hotel stays, gift cards, and merchandise.

One of the most coveted perks of the Rapid Rewards program is the Companion Pass. This pass allows a designated companion to fly with you for free (excluding taxes and fees) on an unlimited number of flights for a specified period, typically a calendar year.

While earning the Companion Pass requires a significant amount of travel or spending on a Southwest credit card, it can be a game-changer for frequent flyers or couples.

2. Southwest Airlines Credit Cards

Southwest offers several co-branded credit cards in partnership with Chase Bank. These cards provide various benefits, including bonus points for signing up, accelerated points earning on Southwest purchases, and travel credits.

Some cards also offer perks like priority boarding, free checked bags, and in-flight discounts.

If you fly Southwest frequently or plan to earn the Companion Pass, obtaining a Southwest credit card can be a strategic move.

However, it’s important to compare the different card options and choose the one that best aligns with your spending habits and travel goals.

3. Family Boarding and Companion Pass

Southwest is known for its family-friendly policies, including family boarding.

Families with children under six years old are allowed to board the plane after the “A” boarding group, ensuring they can find seats together.

Additionally, the Companion Pass, as mentioned earlier, can be a significant benefit for families who travel together frequently.

4. Southwest Airlines Fleet and Destinations

Southwest operates an all-Boeing 737 fleet, known for its reliability and fuel efficiency.

The airline serves over 120 destinations across the United States, Mexico, Central America, and the Caribbean, offering a wide range of travel options for both leisure and business travelers.

Henry Harteveldt Expert Opinion

Airline industry analyst Henry Harteveldt notes, “Southwest Airlines has a loyal following due in part to its Rapid Rewards program and family-friendly policies. These factors, combined with its affordable fares and reliable service, make it an attractive option for many travelers.”

Who Should Fly Southwest Airlines?

Southwest Airlines, with its distinct combination of affordability, flexibility, and unique policies, may not be the perfect fit for every traveler.

However, it shines as an ideal choice for specific groups of passengers who can maximize its strengths and make the most of its offerings. Let’s explore who these lucky travelers are:

1. Budget-Conscious Travelers

If you’re a traveler who prioritizes affordability without compromising on quality, Southwest is your go-to airline.

Their “Wanna Get Away” fares often present the lowest prices in the market, making air travel more accessible for those on a tight budget.

The absence of change fees and the generous two free checked bags policy further contribute to cost savings.

2. Frequent Domestic Travelers

For individuals or families who frequently traverse the vast expanse of the United States, Southwest’s extensive domestic network is a boon.

With flights to over 100 destinations within the country, they offer convenient and frequent connections to major cities and regional airports, making it easier to reach your desired destinations.

3. Families

Southwest’s family-friendly policies, such as family boarding and the potential to snag a Companion Pass, make it an appealing choice for families.

Family boarding allows families with young children to board after the “A” group, ensuring they can find seats together.

The Companion Pass, if earned, can significantly reduce travel costs for families who fly together regularly.

4. Those Who Value Flexibility

Flexibility is a hallmark of Southwest Airlines. Their no-change-fee policy allows travelers to modify their itineraries without incurring hefty charges, a feature especially valuable for those with unpredictable schedules or who prefer to keep their options open.

Additionally, the open-seating policy, while not for everyone, offers flexibility in choosing seats upon boarding.

Brett Snyder Expert Opinion

Travel industry analyst Brett Snyder, founder of the Cranky Flier blog, states, “Southwest Airlines excels at catering to budget-conscious travelers, families, and those who prioritize flexibility. Their unique approach to air travel has resonated with a large segment of the market.”

Who Should Avoid Southwest Airlines?

While Southwest Airlines undoubtedly offers a unique and compelling value proposition for many travelers, it might not be the ideal choice for everyone.

Certain preferences and travel styles may clash with Southwest’s distinctive model. Let’s identify who might find themselves less than satisfied with the Southwest experience:

1. Travelers Seeking Luxury Amenities

If your idea of air travel involves plush seats, gourmet meals, and exclusive lounges, Southwest might not align with your expectations.

The airline’s focus on affordability and efficiency translates to a no-frills in-flight experience. There are no separate first or business class cabins, and the onboard amenities are limited to basic snacks and drinks available for purchase.

“Southwest’s strength lies in its value proposition, not its luxury offerings,” says Henry Harteveldt, a travel industry analyst at Atmosphere Research Group. “If you’re looking for a premium travel experience, other airlines might be a better fit.”

2. Those Who Prefer Assigned Seats

Southwest’s open-seating policy, while efficient, can be a source of anxiety for travelers who prefer the certainty of a pre-assigned seat.

The boarding process involves a scramble for preferred spots, and families or groups might find it challenging to secure seats together.

If you value the peace of mind that comes with knowing your seat in advance, Southwest might not be your ideal choice.

3. International Travelers

While Southwest has expanded its international reach in recent years, its primary focus remains on domestic travel within the United States.

Their international destinations are primarily limited to Mexico, Central America, and the Caribbean.

If you’re a frequent international traveler with diverse destinations on your bucket list, you might find Southwest’s limited route network a significant drawback.

4. Travelers with Tight Connections

Southwest’s point-to-point flight model, while efficient in many ways, can pose challenges for travelers with tight connections.

Unlike hub-and-spoke airlines that offer numerous connecting flight options, Southwest’s schedule might not always accommodate tight layovers.

If your itinerary involves multiple flights with short connection times, you might want to explore alternatives that offer more flexibility in scheduling.

Michael Boyd Expert Opinion

Airline consultant Michael Boyd adds, “Southwest Airlines is a niche carrier with a clear target audience. While they excel in catering to specific segments, they might not be the best fit for travelers with certain preferences, such as those seeking luxury amenities, assigned seats, or extensive international routes.”

Final Thoughts on Flying Southwest Airlines

1. Weighing the Pros and Cons

Southwest Airlines presents a unique value proposition in the airline industry. Their commitment to affordability, transparency, and customer service resonates with a large segment of travelers. The generous baggage policy, absence of change fees, and friendly staff further enhance the appeal.

However, limitations such as the lack of assigned seating, limited international routes, and potential for delays should be carefully considered.

“Southwest’s success hinges on its ability to cater to a specific type of traveler,” explains aviation analyst Henry Harteveldt. “Those who prioritize value and flexibility will find Southwest to be an excellent choice. However, travelers seeking luxury amenities or extensive international routes might find themselves disappointed.”

2. Making an Informed Decision

Ultimately, the decision of whether to fly Southwest Airlines boils down to your individual priorities and travel needs. If you’re a budget-conscious traveler seeking a no-frills, domestic flight experience with a focus on convenience and flexibility, Southwest might be your perfect match.

However, if you crave luxury, assigned seating, or extensive international options, other airlines might better suit your preferences.

Before booking your next flight, take the time to research and compare different airlines, considering factors like price, baggage policies, route networks, and customer reviews.

By weighing the pros and cons of each carrier, you can make an informed decision that aligns with your travel goals and budget.

FAQs

1. What sets Southwest Airlines apart from other airlines?

Southwest Airlines distinguishes itself through several key features:

• Affordable Fares: They consistently offer some of the lowest fares in the market, making air travel more accessible to budget-conscious travelers.
• Transparent Pricing: Unlike some airlines that add hidden fees, Southwest’s prices are straightforward and inclusive of taxes and charges.
• Two Free Checked Bags: Each passenger can check two bags for free, a significant advantage over many other airlines.
• No Change Fees: Southwest does not charge change fees, offering flexibility for travelers who need to modify their itinerary.
• Open-Seating Boarding: Their unique boarding process allows passengers to choose their seats upon boarding, often streamlining the process.

2. How does Southwest’s open-seating boarding process work?

Upon check-in (24 hours before departure), passengers are assigned a boarding group (A, B, or C) and a number. Boarding groups are called in order, and passengers line up according to their number. Once onboard, passengers choose any available seat.

3. Does Southwest offer in-flight Wi-Fi?

Yes, Southwest offers in-flight Wi-Fi on most of its aircraft. The service is typically available for a fee, but they often have promotions for free Wi-Fi on certain flights.

4. Can I earn frequent flyer miles with Southwest?

Yes, Southwest has a frequent flyer program called Rapid Rewards. Members earn points for flights and other activities, which can be redeemed for flights, hotel stays, car rentals, and more.

5. Does Southwest offer a credit card?

Yes, Southwest offers co-branded credit cards with Chase Bank. These cards offer various benefits, including bonus points, travel credits, and perks like priority boarding.

6. Is Southwest a safe airline?

Yes, Southwest Airlines has an excellent safety record. They are certified by the Federal Aviation Administration (FAA) and adhere to strict safety standards.

7. Does Southwest offer international flights?

Yes, Southwest offers flights to select destinations in Mexico, Central America, and the Caribbean. However, their primary focus is on domestic flights within the United States.

8. How can I contact Southwest customer service?

You can contact Southwest Airlines customer service by phone, email, or through their social media channels. Their website provides detailed contact information.

9. What is Southwest’s cancellation policy?

Southwest does not charge change fees, but if you cancel a flight, you will receive a travel credit for the fare value that can be used for future travel.

10. Are there any discounts for seniors or military personnel?

Southwest occasionally offers special fares for seniors and military personnel. Check their website or contact customer service for current promotions.